Refund policy

At Ascella, customer satisfaction is very important to us. However, due to the nature of our products, we have specific policies regarding refunds and exchanges. Please read the following carefully before placing your order.

1. Refunds

• We do not offer refunds for any purchases once an order has been processed and shipped.
• Refunds will only be considered in the rare case of a clear manufacturing defect.

2. Exchange Eligibility

• If you believe your item is faulty or defective, please contact us within 48 hours of receiving the order with clear photos and a detailed description.
• Items must be unworn, unused, and in original condition to be considered for an exchange.
• Exchange approval is at our discretion and based on the condition and nature of the issue.

3. Non-Refundable Cases

• We do not offer refunds or exchanges in the following cases:
• Wrong sizing due to customer error
• Color variation due to lighting or screen resolution
• Delays caused by the shipping company
• Custom or special orders

4. Return Shipping

• If an exchange is approved, the customer is responsible for the cost of return shipping, unless the item was defective due to an error on our part.

5. Contact Us

For any questions regarding returns or exchanges, please contact us within the stated time frame:

• Email: info@ascellabh.com
• Instagram: @ascellabh
• WhatsApp: +973 39902202